I NEED TO GET OLD PHONE NUMBER BACK

[thar]

I PAYED FOR EVERYTHING AND I EVEN CALLED 611 AND IT SAID I HAD 0 DOLLARS REMAINING. NOW MY PHONE NUMBER IS GONE. THERE IS NO WAY TO CONTACT PUBLIC MOBILE... HOW DO I GET MY NUMBER BACK? IS THERE ANYONE THAT WORKS FOR PUBLIC MOBILE HERE? THERE IS NO WAY TO REACH PUBLIC MOBILE...

[computergeek541]

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@thar wrote:

Is that message i sent to an actual Customer Service Agent that works for public mobile?

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Both CS_Agent and CSA_PM are staffed by people who work at Public Mobile.

[thar]

The thing is I never stopped payment, I even called 611 few days before and it said i had 0 dollars owing...

[BKNS27]

@thar 

Your number will be returned to the carrier you got the number from if you stopped payment longer than 90 days then it will be paused for another 90 days before it is up for grabs to anyone who wants it.

If your previous carrier was Telus or Koodo…there is a slim chance you will get it back. Otherwise, if it was a different carrier…it is gone.

[CSA_PM]

Hi there. Thank you for the escalation. The customer is already in contact with a private agent that will continue assisting.

[thar]

Is that message i sent to an actual Customer Service Agent that works for public mobile?

[slusagm]

@thar 

The Sent messages are stored here

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage/tab/outbox

And keep checking the inbox for PM's reply, thru usually reply within an hour :

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[thar]

yes i was able to send it but how do i see the sent message conversation? will they get my number back, because 80 days after number is lost it has the potential to get reassigned to someone else, none of this is my fault, i payed for everything and even double checked with 611 and it says i had 0 dollars owing... the email i got saying my account was put on hold because of no pay is nonsense, because everything was payed like i said

[slusagm]

The BOLD are not good

And it is just some hidden format somewhere 

just copy all the text, delete them, then right click and select Paste as Text and you can send that wah

[slusagm]

That message you got might just mean they cannot find your account from your login

Message PM and they can clear things

[thar]

ITS NOT LETTING MY SEND PRIVATE MESSAGE

 

[Rastin]

If you read slusagm post they explained how and left you a link to contact them. Support is all done online there is no call center if that what you are looking for. 

[thar]

WHEN I LOGIN TO MY ACCOUNT IT SAYS ACTIVATE SO I ORDERED A NEW SIM CARD TO ACTIVATE IT TWO DAYS AGO THINKING WHEN I GET IT TODAY I WILL BE ABLE TO ACTIVATE IT WITH MY CURRENT PHONE NUMBER BUT WHEN I PUT IN MY CURRENT NUMBER IT SAYS INVALID PHONE NUMBER...

WHEN I GOOGLED THIS ISSUE IT SAID, I WILL HAVE TO CONTACT CUSTOMER SUPPORT FROM MY PROVIDER, BUT PUBLIC MOBILE DOESNT HAVE CUSTOMER SUPPORT

HOW DO I PROCEED

[slusagm]

Can you login My Account? 

Call 1855-4PUBLIC, enter the phone number. If the system says your account is suspended, you are good

But you might still want to ask PM to help to clear things up

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage