Community

Braian · ‎04-10-2023

Hello

I haven´t receive my SIM CARD. It has been 20 days since my purchase. What I should do?

computergeek541 · ‎04-11-2023

Moved:

@kahull : In several threads, replies were given that simply repeated others. Please remember to read thorugh a thread before responding.

hTideGnow · ‎04-10-2023

Hi all,

delivery time really varies. I got mine in 4 days., my friend lives across me got it in 2.5 weeks

So,

Tsawwassen · ‎04-10-2023

My free PM SIM card arrived within 5 days - perhaps yours was lost in the mail.

Pop_Eye · ‎04-10-2023

As mentioned .... start up a ticket. It should lead you to a form to fill out. The CSA will reply.

Two options.

Buy one from a corporate store.

Activate

Let them know and receive a credit to your account.

OR

Let them really order for you.

Did you order one only or one with a second bonus one?

softech · ‎04-10-2023

Sim card delivery from PM online could be as many as 3 weeks

However, since it has been over 20 days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Sim card order", then click "Contact Us", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

I DID NOT RECEIVE MY SIM CARD Order 336987