05-02-2025 06:00 PM
“Sorry, we're not able to process your payment at this time. Please try again later.”
when I go to make payment it gives me this message. A couple things to note:
1. I am currently out of data and am changing to the $34/60gb plan. I’m currently on wifi so having no data should not be an issue in finalizing the plan
2. It’s trying to deduct the $34 from available funds making the sum $0. There’s no option to turn this off or just pay outright, assuming that’s the cause of the issue
I’ve re-entered my payment info in case that was causing a problem but still gives me the same error message.
thank you for any help
05-02-2025 06:16 PM
Thank you, I just submitted a ticket so hopefully PM can help if no one else has encountered this problem and know how to fix it
05-02-2025 06:12 PM
@Jj15 Can always ask support to help you change plans
use the orange chat bubble bottom right of screen or send a private message To CS_Agent
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https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage