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I Can’t change subscription

Jj15
Good Citizen / Bon Citoyen

“Sorry, we're not able to process your payment at this time. Please try again later.”

when I go to make payment it gives me this message. A couple things to note:

1. I am currently out of data and am changing to the $34/60gb plan. I’m currently on wifi so having no data should not be an issue in finalizing the plan 

2. It’s trying to deduct the $34 from available funds making the sum $0. There’s no option to turn this off or just pay outright, assuming that’s the cause of the issue

I’ve re-entered my payment info in case that was causing a problem but still gives me the same error message.

thank you for any help 

2 REPLIES 2

Jj15
Good Citizen / Bon Citoyen

Thank you, I just submitted a ticket so hopefully PM can help if no one else has encountered this problem and know how to fix it

Handy1
Mayor / Maire

@Jj15  Can always ask support to help you change plans 

use the orange chat bubble bottom right of screen  or send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

 

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