I AM UNABLE TO REGISTER FOR AUTO PAY WITH MY CREDIT CARD

[billyadeak]

Hello all,

I have tried a couple of times to set up my auto pay with my credit card info, RBC card to be precise but I keep getting this message after filling all the fields and clicking register, "Unable to process transaction. Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed...." .

I contacted my bank to lay a complaint and they confirmed to me that the transaction was approved, that I should contact Public Mobile. Please is there any solution to this?

Thank you

Billy

[Anonymous]

@billyadeak 

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link, 

and Restart your computer, is will help a lot,

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

Setting up AutoPay means that you earn $2 every 30 days!To set up AutoPay, sign in to your Self-Serve account, select the ‘Payment’ tab, then ‘Register for AutoPay’. From here, you can sign up for AutoPay or remove the feature, if you no longer want payments to automatically occur. If you would like to change the card that is automatically charged, scroll to the bottom of the ‘Payment’ tab, then select ‘Manage my card’. This will allow you to update or remove your credit or Visa Debit card.

[t_p]

@billyadeak 

If using a browser in incognito mode didn't solve your problem, you may have to contact Customer Service for help.

That kind of error messages has happened to me a couple of times (one from ebay) and the merchants had to do some fixes at their end to solve the issue. 

[pkaraa]

Clear cache in your browser, use incognito mode in chrome.

[esjliv]

---

@billyadeak wrote:

Hello all,

I have tried a couple of times to set up my auto pay with my credit card info, RBC card to be precise but I keep getting this message after filling all the fields and clicking register, "Unable to process transaction. Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed...." .

I contacted my bank to lay a complaint and they confirmed to me that the transaction was approved, that I should contact Public Mobile. Please is there any solution to this?

Thank you

Billy

---

@billyadeak 

At the bottom of your Self Serve account, does it say your are registered for Autopay?

IF not, open a tab in incognito mode and try again.

Navigate to the Payment tab, and go to the left, bottom corner of this page:

If still issues after suggestions, you could ask CSA for help.

Methods to contact CSA, here: https://www.publicmobile.ca/en/on/get-help/articles/contact-a-moderator

[darlicious]

@billyadeak 

I go to the payment page and just click on one time payment and in the middle of the page you can click on manage my card or register it for autopay first. Then I follow this procedure....

Follow this method when making a manual payment/adding a card to the account....only use the emboldened portion of the instructions if the payment card is already on file.

1. Reboot your device.
2. Clear your browser, use secret/incognito mode in firefox, chrome or safari.
3. Choose replace card rather than remove card.
4. Copy your address from your billing statement.
5. Add your apt/unit/suite # to the street address. ie. 101-123 1ST AVE W, CITY, PROV.
6. Do not put a space in the postal code. X0X0X0 not X0X 0X0.
7. USE ALL CAPS if necessary.
8. Do not use autofill. Type everything manually.

Once you successfully update your card do not attempt your payment immediately. Log out/in then go to make a payment to pay for your renewal. Otherwise if you were not suspended I would recommend a $1 test payment. Follow my further instructions for a successful payment to unsuspend your account.

Do not try more than two attempts at adding a card or payments ( successful or not) or you will continue to get this message. Wait at least 1 hour to try a third time another hour for your 5th try....and so on....and do not make more than 4 unsuccessful tries with the same card in a 24 hour period or you will trigger a fraud alert lock out requiring assistance from customer support.

Go to make a payment. Choose the "other amount" option and add $1 more than the amount owing and submit the payment. If that is successful go back to your overview page and if it does not say active  click on the reactivate button. If that works log out and reboot. If that does not work and your payment is in your balance rather than showing $1 then go to the usage or plans page. Click on lost/stolen and suspend your service. Log out/in. Resume your service. Your balance should now be $1. Log out and reboot.