10-20-2018 11:40 AM - edited 01-05-2022 02:13 AM
Hi,
How can I re-start my plan early? I've run out of data just a few days before my new period starts. 😞
Thanks
10-21-2018 07:34 AM
Online Self-serve provides you the option to switch to a new plan immediately.
10-20-2018 01:53 PM
@elya what is your current plan? If it is a current in market plan then do an immideate plan change to a similar plan then futuredate a plan change to your current plan.
Else but the data add-on the 1gb one or the smaller one.
Those are your only ways to renew plans without mods help which is 49 hours away. If you go the mod route add funds equal to your plan renewal cost.
10-20-2018 01:33 PM
I would suggest getting Mod help immediately. I tried to switch early too but the mod said they would have to help me.
10-20-2018 01:28 PM
I think that's if you change plans before the next billing date. You can do it, but you lose the plan you currently have (and the monies you paid), and have to pay for the other plan immediately.
10-20-2018 12:55 PM
Perhaps I'm wrong but I had the understanding that one could restart their current plan at any time, but they'd lose whatever time is remaining on the existing.
10-20-2018 12:43 PM
If you have a plan which is not longer offered, you will not get it back if you are going with the renew early with plan change online.
If you next renewal date is 2 - 3 days away, you may want wait a few days as moderator response time is over 48 hours.ATM.
10-20-2018 12:37 PM
@hairbag1 wrote:You can go into My Account and make your payment. It will give you the option to start it immediately if you want. Good luck.
Only moderators can start the same plan early, if you say to change plans that is when you can do immediate plan change I on your own
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
10-20-2018 12:17 PM
10-20-2018 12:05 PM
If you want to renew the same plan early, you will need moderator help. But wait times are 2-3 days. If you want to switch to another different data plan, you can change plans immediately. Other option is to buy 1 GB data add on for $30 (expensive, but unused portion will roll over to next month).
10-20-2018 11:45 AM
You can go into My Account and make your payment. It will give you the option to start it immediately if you want. Good luck.
10-20-2018 11:45 AM
You need to message a mod currently or48 hrs reply do an immediate plan change to a new plan.