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01-14-2023 12:40 PM
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01-14-2023 01:15 PM
To avoid future issues make notes on your phone or elsewhere as a reference. Good luck!
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01-14-2023 12:57 PM
Another way to deal with this is to use various possible email addresses in the “ forgot password” function.
The one which results in a password reset email being sent is the one for your public mobile username.
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01-14-2023 12:55 PM
Only a CS_Agent can assist you with changing the email on your account.
Have your security PIN ready to reply to the private message when they reply back to your request.
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01-14-2023 12:55 PM - edited 01-14-2023 12:55 PM
Another way to determine your email address is to use various possible email addresses in the “forgot password” function.
The one which results in a password reset email being sent is your public mobile username.
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01-14-2023 12:41 PM
@DaVe52 @To change email you need supports help
Getting help from agent
- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get
Or get help right here in the community
- Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work
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01-14-2023 12:41 PM
This reply in your other thread.
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01-14-2023 12:38 PM
Look in all your emails for the welcome email from here and other marketing promotional emails from here. That's the email address you used when you signed up.
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01-14-2023 12:38 PM
@DaVe52 @To change your email you need supports assistance
Getting help from agent
- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get
Or get help right here in the community
- Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work
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01-14-2023 12:36 PM
Forgot my self serve email