How to reset self serve email?

[DaVe52]

How to reset self serve email?

[DDM69]

To avoid future issues make notes on your phone or elsewhere as a reference. Good luck!

[HALIMACS]

@DaVe52 

Another way to deal with this is to use various possible email addresses in the “ forgot password” function.

The one which results in a password reset email being sent is the one for your public mobile username.

[BKNS27]

@DaVe52 

Only a CS_Agent can assist you with changing the email on your account.

Have your security PIN ready to reply to the private message when they reply back to your request.

[HALIMACS]

@DaVe52 

Another way to determine your email address is to use various possible email addresses in the “forgot password” function.

The one which results in a password reset email being sent is your public mobile username.

[Handy1]

@DaVe52 @To change email you need supports help 

Getting help from agent

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get                       

Or get help right here in the community

• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

[dust2dust]

This reply in your other thread.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Forgot-my-self-serve-email/m-p/934655/hig...

[dust2dust]

Look in all your emails for the welcome email from here and other marketing promotional emails from here. That's the email address you used when you signed up.

[Handy1 · Accepted solution]

@DaVe52 @To change your email you need supports assistance 

Getting help from agent

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get                       

Or get help right here in the community

• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

[DaVe52]

Forgot my self serve email