10-25-2023 05:06 PM
When I joined Public mobile, my credit card was hit twice. Need to have the duplicate charge reversed. I’ve been unsuccessful sending a message.
10-25-2023 05:33 PM
To Contact CSA-agent: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Just type ‘ticket’ and follow prompts. Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.
If opening a ticket does not work very first time, contact agent directly: send a private message to the CSA - agent by clicking (Ctrl+) Here
10-25-2023 05:22 PM
@Filiona
Just private message a CS_Agent for refund or credit at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
