How to get into my public account
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04-07-2023 05:17 PM
How do I get into my public account after forgetting email that I used to set it up
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04-07-2023 05:22 PM - edited 04-07-2023 05:24 PM
@Anthony13 you tried to access via https://selfserve.publicmobile.ca ?
If it is an password issue, try to use the Reset Password link there on the login page (or direct link: https://myaccount.publicmobile.ca/en/forgot-password) enter any possible email addresses you could have used and see if it works
if not, PM support will be your friend then, please open ticket with them
1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.
Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"
2. if you have problem with Chatbot: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
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04-07-2023 05:21 PM
@Anthony13 wrote:How do I get into my public account after forgetting email that I used to set it up
Public Mobile sent an e-mail message aftter activation. Please look for that. The e-mail address that the e-mail message was sent to would be your Self Serve login username.
