How to get a bill for office phone claims?

[Rum]

Hey all, 

I'm a new happy PM user. My office recently started offering cell phone coverage claims. But for that, I would need a (monthly) bill of sorts. 

I'm wondering how I can get one. I look up the website and all I found was the payment history, but my name can't be seen anywhere near it to prove that it's mine. 

Thanks for your help. 

Rum

[Naepalm]

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@gblackma wrote:

@Rum  you have to contact the moderators to get one. It normally takes 2 to 4 weeks. Stay safe. Click on the green questionmark in the white circle at the bottom right of your screen.  This connects to the autobot Simon.  Type moderator and follow the prompts to get to one (CLICK on "Account specific question" and  "No I want a human" and "Submit a ticket Click me!")
Once connected, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there.
You can also enable email notification to receive a private message notification sent to your email.
Go into your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

To speed up the request provide the following information 

First name:
Last name:
Street address:
Suite/Apartment (if applicable):
City:
Province:
Postal Code:
Customer phone number
Account #
Email address (if possible):
Requested Month / Period
Amount paid

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Are you sure you don't work for PM, ha-ha. Great job on all the helpful info for everyone! Keep up the good work!

[Naepalm]

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@Rum wrote:

Hey all, 

I'm a new happy PM user. My office recently started offering cell phone coverage claims. But for that, I would need a (monthly) bill of sorts. 

I'm wondering how I can get one. I look up the website and all I found was the payment history, but my name can't be seen anywhere near it to prove that it's mine. 

Thanks for your help. 

Rum

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I am in the same situation, what I am doing is taking a screenshot of my account and usage history. That provides my name and a date. If you are on a mac use (command,shift, 4) then highlight the area you want to screen shot. If you are on a PC hit print screen then past it into a word doc.

Have an awesome day and stay safe!

[Luddite]

@Rum Before contacting the moderators please check with your boss, or accounting department, to request they consider a credit card confirmation of payment along with a copy of your payment history in self-serve.

[Rum]

Hi, thanks for your reply. I can't wait till end of the year. I need the last two months and next month's bills. I have made a request through chat though. 

[geopublic]

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@Rum wrote:

Awesome. Thank you. 

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@Rum  Best to wait until the end of the year and ask the Moderators to send them all via email as a PDF attachment for tax purposes.

[Rum]

Awesome. Thank you. 

[iliketotalk]

@Rum Hi you will have to contact the moderator for that click on the? Lower right hand corner and ask to speak to a human they can arrange a bill for you

[gblackma · Accepted solution]

@Rum  you have to contact the moderators to get one. It normally takes 2 to 4 weeks. Stay safe. Click on the green questionmark in the white circle at the bottom right of your screen.  This connects to the autobot Simon.  Type moderator and follow the prompts to get to one (CLICK on "Account specific question" and  "No I want a human" and "Submit a ticket Click me!")
Once connected, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there.
You can also enable email notification to receive a private message notification sent to your email.
Go into your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

To speed up the request provide the following information 

First name:
Last name:
Street address:
Suite/Apartment (if applicable):
City:
Province:
Postal Code:
Customer phone number
Account #
Email address (if possible):
Requested Month / Period
Amount paid