How to find my account pin,

[Luddite]

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@dust2dust wrote:

Did you use the reset password link? If that's still not working then you'll need the support people to regain access. Then the new system has a way to reset the pin yourself.

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@dust2dust  Just for bit of gallows humour, I have successfully received the code to reset password and had every password I made rejected. CSAs still trying to get it sorted after 3 days.

[Timer]

@Marcoecandrade 

contact to support team by CS_Agent 

to reset pin, and check email and security question.

[dust2dust]

Did you use the reset password link? If that's still not working then you'll need the support people to regain access. Then the new system has a way to reset the pin yourself.

[Yummy · Accepted solution]

If you lost your PIN you have to contact agent and provide them new PIN. Agent can update but cannot see and tell you your current PIN.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

[Marcoecandrade]

Thanks,i don't remenber i can't acess my account too

[dust2dust]

Did you activate yourself? Then you made it. You might have received it in a text after activation. Or you can reset it in the account.

[MrSpock]

@Marcoecandrade hi you should have received one when you activated your account , you can log in to your self serve and change it to a new one in your profile