How to create an account when your phone suspended

[PariJoon]

Account suspended due to credit card expiration - no active account and no service 

[esjliv]

@PariJoon  - You can also ask CSA to help you register for your self serve account.

Public Mobile Representatives customer support agents (CSA) can be contacted to submit a ticket to them to help, by either two methods found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Once you are logged into your self serve account, you can navigate to the PAYMENT tab, and go to the bottom, left of the pages to update/replace your credit card.

You will need to make a manual payment to the amount of what you owe or more so that you can reactivate your account.

[darlicious]

@PariJoon 

You need an active account to recieve the 6 digit alphanumeric code that is texted to your phone. Pay and reactivate your phone thru 611 or by calling 1 855 4PUBLIC and enter your 10 digit phone number.

It's easiest to add vouchers via 611. Once connected press (1) then (1) again and enter the 12 digit PIN #. If added successfully you will get a verbal confirmation followed by a text from 611 confirming you have made a successful payment. You only get two attempts at making a payment (successful or not) either thru 611 or your self serve account total combined. You the have to wait one full hour before trying again.

Some vouchers take up to 24 hours to become valid and loadable onto your account.

Vouchers are available at many small cellular businesses and larger retailers. The following list of retailers all offer pm vouchers that are immediately valid upon purchase.

1. London Drugs
2. Shell Stations
3. 7/11
4. SDM
5. TMS
6. RCSS
7. Wal-Mart
8. Circle K
9. Petrocan

RTP (real time payments) are available at Canadian Tire gas bars and Mobil stations for for a $1 fee and are loaded by giving the clerk your 10 digit phone number.

Online payments can be made at recharge.com and ding.com for about an 8% to 26% surcharge.

More member contributed info and real examples of vouchers can be found here:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Voucher-Catalogue/m-p/479165#M343905

To contact customer support : Submit a support ticket via SIMon the chat bot Click here 

Or if you cannot submit a ticket via SIMon then Click here   ....for additional member supplied info.

[JL9]

That is probably the quickest and best option to go not only to get your account up and running but to be able to get stuff done through your self serve account. Have to be diligent and on top of that kind of stuff because it can cause quite the headache, in fact even when the card info is complete and it is a fully active card there has been a lot of autopay failures recently, more than there used to be. So you want to avoid all of that by manually paying 24-48 hours before renewal

[dust2dust · Accepted solution]

You can buy vouchers or use the instant top-up system to reactivate your account. Then you can create your account and change your credit card.