How to contact support

[Pattie1]

My son is locked out of his account and I have no way to get help for him.  How do I contact support? 

[Pattie1]

He’s been trying that for about 10

hours! I did hear back from CS so hopefully that will lead to a solution! 

[hairbag1]

@Pattie1 

he could try after an hour has elapsed since his last attempt to log in.

[Pattie1]

He was trying to set up his account on a new (used) phone and must have entered the password incorrectly.  He then had to reset the password and since then has been locked out each time he tries to log on.  

[hairbag1]

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@Pattie1 wrote:

Are they fairly fast at replying? Just wondering how long a wait it might be (days? Hours?).  Thanks!! 

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Depending on apres-holiday workload...could be up to 24 hours but usually much less. While you wait for their response...what are the symptoms...maybe we can help.

[Pattie1]

Are they fairly fast at replying? Just wondering how long a wait it might be (days? Hours?).  Thanks!! 

[hairbag1]

@Pattie1 

watch the little envelop icon on top right side of page will be highlighted when they respond to you.

[Pattie1]

Thank you! I couldn’t get the address to send to so you and others have really helped.  Much appreciated! 

[Pattie1]

Thank you! I couldn’t get the address to send to so you and others have really helped.  Much appreciated! 

[BKNS27]

@Pattie1 

Just contact a CS_Agent by pm them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Did you try Forgot Email or Password?

 

[kb_mv]

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@Pattie1 wrote:

My son is locked out of his account and I have no way to get help for him.  How do I contact support? 

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@Pattie1 Open a ticket with support through the chat bubble. If that isn't working, message them directly at the link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[TheSterlinger]

@Pattie1 

You can contact CS_agent with the link below, check your messages with the second link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hairbag1 · Accepted solution]

@Pattie1 

use this link and give all the acct info too..ie; ph #, acct #, name on acct, PM pin #...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437