How to connect to customer support agent

[Pat29]

Hi, how can I get help from customer support agent 

[colleeno]

If you have been with Public Mobile since before January 2022, you would have been on the Rewards program which gave you $ discounts. That program was removed for everyone this month and you are now on the Points program which doesn’t automatically apply discounts. 

If you missed the announcement in March about the change in the Rewards program, here is the link to it.

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Pro...

[Chalupa_Batman]

OK. Then please create the ticket I gave you info on below.

Before you do though, please contact your bank or credit card company to confirm this is not a PENDING charge and an actual charge.

One last thing. When you say over charged, can you share more details. It might be something that I'm thinking of. Is it about $1 to $7 more this month by chance?

[Pat29]

I have been over charged this month, I just not able to contact them 

[Chalupa_Batman]

What issues are you having? Maybe we can help.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.