Help New User Phone Does Not Work

[roblus]

I can't make phone calls and I can log in to my account. It says Forbidden A1.

[will13am]

The forbidden A1 doesn't happen that often for me but refresh has always worked. Use incognito mode.

[roblus]

Thanks for your suggestion but unfortunately it does not work.

[will13am]

@roblus , if you see forbidden A1 in small letters at the upper right corner, just hit the refresh button and the site should load. 

[fixin1]

@roblus - Try clearing your cookies / cache, use incognito / secret / private mode and or use a different browser or the app.

Also maybe use on a different device.

If nothing works, maybe try a different network. If none of my suggestions help, then you may want to get in touch with CS_Agent to inquire about your issue and let them see if your account is set up correctly.

Submit a ticket via Chatbot:

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If you just want it quick and easy, here it is:

⬇️  Click the link for an Agent * ⬇️

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If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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