08-18-2021 11:29 AM - edited 01-06-2022 03:11 AM
08-18-2021 12:59 PM
you can Change Your Plan online,
When you’re changing your plan, you can choose to change immediately or at your next plan renewal date. To change your plan: sign in to Self-Serve, select ‘Change Plan’ on the Overview page, select the plan you want, and scroll to the bottom of the page.If you’re looking to apply a promotion to your plan, learn how you can do that here.
Changing your plan on the next plan renewal date
We recommend you choose this option because it allows you to use the services you have already paid for until your next plan renewal date. Here are some things you should know about this option:
Changing your plan immediately
You may choose to change your plan immediately if you have used all or most of your services, or if your account is suspended and you would like a different plan. Here are some things you should know about this option:
What will happen if my payment wasn’t completed?
In this scenario, your account could still move from suspend to active, re-starting your plan cycle and potentially only reactivating a portion or none of your services. If you find yourself in this situation, simply go to the “Payment” tab in Self-Serve, choose “One Time Payment”, and opt to pay the “Amount Due”. This will cover the new plan cost less any partial payment that was taken. After successful payment, your services should be fully reactivated. If your services aren’t restored,please start a conversation with our virtual assistant, SIMon, to submit a ticket to Customer Support Agent by CS_Agent, click here.
08-18-2021 11:33 AM
https://www.publicmobile.ca/en/on/get-help/articles/change-your-plan
It is recommended to change your plan on next renewal so you don't lose any used minutes, texts, or data.
08-18-2021 11:31 AM - edited 04-25-2022 09:05 AM
@Samshaw Simply logon to My Account, click on Change Plan on top
then you will be given different plans you can change to.
Make sure you understand the difference between Change Immediately and Change on the next renewal date
Change Now: PM will start a new cycle NOW and charge you NOW. The old plan might still have days left but the unused portion will be forfeited, no refund .
Change on next renewal let you finished the current cycle without wasting money