10 hours ago
I tried changing my address in my profile, but get an 'invalid address' prompt ... although the address is correct. I can't find any other way to change my address. How do I do this??
11m ago
If you're using a VPN, turn it off for doing the address change, as well.
3 hours ago
@intertwilight wrote:Yes, this is what I did, and it's a simple address change within the same city - but I keep getting the same 'invalid address' prompt.
@intertwilight , with the new system I have only ever been able to achieve success using the app with location permission enabled. The location routine has to pick up your entry and confirm it otherwise the outcome is invalid address even if the entry is valid. I suggest clearing app data, enabling location permission and trying again.
4 hours ago
Same situation for me when I first activated my account. After many tries finally just entered a relatives address and was done with it.
6 hours ago
@intertwilight PM only uses the address for record keeping purposes and not any other use. You can choose to leave it if you want
Or you can try again using the browser instead of app. Type the address slowly and let the system auto-lookup to pick up as you type
if still unable to enter the correct address, ask a support to update for you:
9 hours ago
Yes, this is what I did, and it's a simple address change within the same city - but I keep getting the same 'invalid address' prompt.
10 hours ago
Are you using the PM app? Login on the app then go to Account tab>Manage Profile the edit your address.
If you are changing your address to avoid higher Provincial taxes. You need to pick a new number with the area code for that Province.