How to change address

[Sweetp131]

Hello,

Just subscribed and noticed in my address that my unit number is missing. How can I add it as my SIM card is being mailed?

Thank you

[computergeek541]

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@Sweetp131 wrote:

I have tried filling out a ticket. When I put in update address, the chat box replies with speeds information. Cant do it

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Typing in "customer support agent" immediately gives the option to contact one.  It's important that all customers use either the chatbot or the contact support area of the Public Mobile app to open all tickets.

[Sansan]

Then @Sweetp131  message them here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Sweetp131]

I have tried filling out a ticket. When I put in update address, the chat box replies with speeds information. Cant do it

[Paul215]

HI @ Sweetp131

Be aware that SIM card that you buy from PM, could take up to 3 weeks to arrive at your home

[Sansan]

@Sweetp131  sign into your account and click on Profile. It should bring up and option to manage Eversafe.  Your information should be there.

If you don't see the address use the chatbot to create a ticket to have this done prior to the SIM card being shipped if this was just done today.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[computergeek541]

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@Sweetp131 wrote:

Just subscribed and noticed in my address that my unit number is missing. How can I add it as my SIM card is being mailed?

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Changing your address in your Public Mobile self serve account won't change the mailing address for the SIM card.  You'll need to contact a Public Mobile customer support agent by opening a ticket through the chatbot.  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Without the unit number, there's still a chance that the SIM card could get delivered properly, especially if antoher piece mail under your name is being delivered at the same time.