How to cancel the public mobile service

[Ellyn]

My last provider canceled my phone number, now I’m paying to public mobile but don’t have service or a phone number 

[Ellyn]

Thank you so much for your help! 

[maximum_gato · Accepted solution]

@Ellyn 4

Contact customer support to assign a new phone # to your account so you can recieve  2FA codes to log in. You can then change phone #'s or decide to try and recover and port in your old phone #.

If you can log in to your account you can change your phone # yourself.

Best to reach out to customer support first.....

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To speed up support wait times please leave a detailed message and include the following info in your private message only communication with the "CS_Agent":

Full name and address and/or province and postal code on your account.

Email and phone # and 4 digit account pin #.

Good luck and welcome to Public Mobile!

[Handy1]

@Ellyn   1 Port number out  2 turn off auto subscribe 3 ask support to remove credit card info on file right away 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[HALIMACS]

@Ellyn 

Either stop paying by untoggling the subscription or port to another provider or ask the support agents to stop service.

To contact a Customer Support Agent, there are 2 methods: ( recommend option #2 )

1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 

2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.