How to Transfer my PM eSIM to SIM Card??

[JeetRam]

Hi @CS_Agent 

I activated my subscription using the eSim service on my old device, and now I want to switch devices. Hence, I bought a new SIM card from the store, but when I use my new SIM on my NEW device, I have no network reception.

I have changed my SIM number under my profile. 

Please advise @CS_Agent.

Thank you,

Jeet

[softech]

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@JeetRam wrote:

I followed this step earlier but had no network reception after that.

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@JeetRam   when you make sim card change, did you use a mobile phone or computer?  The sim card change has to be done on a Computer (laptop or desktop).  Three is glitch with it and it wont work if you make the change sim request on mobile devices

Login back to My Account using Incognito mode on a computer.  Go to profile page and check if the sim card number there is the new one.  if not, make a change request again

If it already registered your new sim card, then reboot your phone once and click Reset All networks 

[hairbag1]

@Handy1 

as eSim is new here...I didn't know you could change eSim # to regular sim#.

[Handy1]

And you rebooted the phone ? Or try to reset. Network settings 

[esjliv]

@JeetRam - we are not customer support agents. You have to contact them. Are you aware the community is were other customers like you here post to help one another non-public mobile customer support related?

Use Chatbot or private message CS_Agent to contact public mobile employees.

[JeetRam]

I followed this step earlier but had no network reception after that.

[Handy1]

@hairbag1 Op can’t delete it and replace with SIM card 

[hairbag1 · Accepted solution]

@JeetRam 

you gonna need CSA help..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@JeetRam  Get a new SIM card and go to your my account profile page and SIM card swap the number like this 

SIM  SWAPPING  profile tabs