How long does it take for an add-on to be applied to your account?

[lali4]

Just purchased a data add-on and I'm wondering when it will kick in. 🙂

edit: I'm in Canada, so it's Canada data!

[lali4]

I think the issue might have just been a short latency. I should have been more patient!

@dust2dust Yes, I see the add-on, and I have mobile data turned on. 🙂 

@Yummy After about an hour I tried again, and it seemed to work. I also refreshed my browser just in case like you recommended. I don't know if browser caching was the issue, since I tried a few websites that shouldn't have been cached as disconnected to the internet, but it may have helped!

[LitlLdy]

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@lali4 wrote:

Just purchased a data add-on and I'm wondering when it will kick in. 🙂

edit: I'm in Canada, so it's Canada data!

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@lali4 , after try everyone else’s suggestions please reboot your phone & see if that helps. If it doesn’t reset network settings & try again to use your data. 

[Yummy · Accepted solution]

Should be immediately.

If you do not see it - Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

[dust2dust]

Click on the little spinner refresh icon under the Shop Add-ons button to make sure you're seeing current info. Do you see any data add-ons? Is mobile data turned on your phone?

[lali4]

Canada data!

[dust2dust]

Roaming data? Or Canada data? Are you in Canada or the US?