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How do I transfer the sim to the new account?

KIJ1
Great Neighbour / Super Voisin

I have a new sim I purchased on an exiting account and haven't activated. I tried to set up a second phone account using the new sim card but the system says it's not valid. How do I transfer the sim to the new account?

3 REPLIES 3

You have to purchase the eSIM or SIM for the email address/ account that you want to use it on correct. 

If you mess up your original account number or can't change the SIM number you can create a ticket to get agent assistance. 

KIJ1
Great Neighbour / Super Voisin

I have 2 unique emails  and 2 accounts.  I bought the  sim  for the 2nd account in the my original account but never activated it.  PM says the number isn't valid.  The only thing I can think f is that I purchased it in the wrong account.

Handy1
Mayor / Maire

@KIJ1  Each account phone (number and plan ) needs its own unique email address 

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