05-08-2025 11:38 AM
I have a new sim I purchased on an exiting account and haven't activated. I tried to set up a second phone account using the new sim card but the system says it's not valid. How do I transfer the sim to the new account?
05-08-2025 12:14 PM
You have to purchase the eSIM or SIM for the email address/ account that you want to use it on correct.
If you mess up your original account number or can't change the SIM number you can create a ticket to get agent assistance.
05-08-2025 11:47 AM
I have 2 unique emails and 2 accounts. I bought the sim for the 2nd account in the my original account but never activated it. PM says the number isn't valid. The only thing I can think f is that I purchased it in the wrong account.
05-08-2025 11:42 AM
@KIJ1 Each account phone (number and plan ) needs its own unique email address