How do I report e-sim Fraud to Public Mobile?

[Wesleyjones]

Help I cant figure out how to report a sim card hi jacking or sim swap or whatever. SOme one else is using my phone number and third party Authentication. I'm frantically trying notify banks and cards. How do I report to Public Mobile? 

[hTideGnow]

hi @Wesleyjones 

if you can still login PM app, you can buy eSIM again

if you cannot login, you will have to continue to work with PM agent to help

[Wesleyjones]

I believe my e-sim was compromised somehow. I have no service at all, However there is call history and sms history logged on the Public mobile app. I know for certain I was outside of the service area during the calls and sms messages. I have suspend3d the service and changed my password. I am concerned about where the calls were too. I'm looking for support to regain my service and investigate the nature of the calls and sms messges that were fraudulently placed.

[Wesleyjones]

Hi there, 

No, I have no cellular service at all. I was out of the service area for about 24 hours. When I returned, I discovered a series of phone calls and text messages logged in the Public Mobile app while I was trouble shooting the issue. I believe my account was hacked and my E-sim was swapped or replaced fraudulently.  

[CSA_PM]

Thank you for the escalation! The customer is in contact with an agent.

[BKNS27]

@Wesleyjones 

Are you getting calls from someone claiming someone called from your number?

If you do, your number was spoofed. Scammer are using your number to call others to hide their number.

Here are more information on spoofing and what to do:

https://www.google.com/search?q=spoofing+scams&rlz=1CDGOYI_enCA1218CA1218&oq=spoofing+&gs_lcrp=EgZja... 

[Wesleyjones]

Quick Question. Who do I dm for support?

[Wesleyjones]

Thank you Softech

[softech]

@Wesleyjones 

you will need to engage support by direct message.  Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there        

But I have escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[update: added it back]

@Wesleyjones 

(Since it is a bit late tonight, they might not reply you until tomorrow morning)