How do I reply via pm

[Blummer]

Received a swear to my ticket # question. I am to log into public community and reply  via private message. 

[Blummer]

Ok, did that.

[Phil_Adelphus]

@Blummer  You don't need to start over, just send a private message with the ticket number using the pre-addressed link @hairbag1 just gave you.

[Blummer]

Thank you, I need help as i bought the subscription using an eSIM, but my phone is not compatible so bought a physical card but need a refund on the subscription to start over with the physical card unless i can get help to now switch the subscription using a physical card instead of eSIM. Credit card already charged but can’t get to my account to cancel and start again.

[Blummer]

Thank you

[hairbag1]

@Blummer 

use this link to message Customer Support.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437