05-03-2019 05:55 PM - edited 01-05-2022 04:45 AM
05-04-2019 04:40 AM - edited 05-04-2019 04:42 AM
@nicoleyardy wrote:Go into add-ons and select the option for 1GB. If you only want it for one month, be sure to cancel it at the end of the month or else it will stay on your account.
If you are unsure of something it's usually a good idea to stay quite because people make decisions based on what they Read. Bad advise like yours can cause someone a bunch of Grief.
FYI. Canadian Add on's are one time Purchase and do Not Auto Renew and also Do Not Expire till all used up as long as your account is in Active Status.. As of matter of fact buying an add on is a two step process, first you need to add money into your account via a Top up Voucher or Credit/Debit Cards and then second step is to buy the add on.
05-04-2019 02:52 AM
@nicoleyardy wrote:Go into add-ons and select the option for 1GB. If you only want it for one month, be sure to cancel it at the end of the month or else it will stay on your account.
As to what @geopublic was saying, not only can you not cancel an add-on, you wouldn't need to even if that were an option. Add-ons do not automatically renew after used up, nor do that after any set amount of time. They are one-time purchases.
05-03-2019 06:59 PM
@nicoleyardy wrote:Go into add-ons and select the option for 1GB. If you only want it for one month, be sure to cancel it at the end of the month or else it will stay on your account.
@nicoleyardyNO, that is not correct. You cannot cancel add-ons. The whole point of an add-on is to be able to use it when needed.That is why it doesn't expire.
05-03-2019 06:54 PM - edited 05-04-2019 09:54 AM
05-03-2019 06:17 PM
@Dfg54357 It might be better to renew early instead of buying an add-on for $30 if you are on a plan that costs about the same as the 1GB add-on. If you want to do this, you must send a private message to the Moderator_Team if the plan you have is no longer available.
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I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.
05-03-2019 06:05 PM - edited 05-03-2019 06:09 PM
You need to purchase the 1GB LTE addon for $30.00. Please note that add-ons never expire so they stay on your account until you use all the amount or until you cancel your account.
More info on how to purchase an addon can be found here.
Purchasing an add-on is a two step process. First you need to put the funds in your account then you can purchase the add-on via selfserve or by adialling *611 from your phone.