How do I create a MyAccount

[kcc93]

I have been using Public Mobile but just dial 611 whenever I have added money to the plan in the past. I am trying to create a MyAccount now but it says I need to contact a support agent. I try to put in a ticket but it says I need MyAccount in order to submit one. Very frustrating!

Also, does anybody know if I will get charged for dialling 611 out of country?

[computergeek541]

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@kcc93 wrote:

I have been using Public Mobile but just dial 611 whenever I have added money to the plan in the past. I am trying to create a MyAccount now but it says I need to contact a support agent. I try to put in a ticket but it says I need MyAccount in order to submit one. Very frustrating!

Also, does anybody know if I will get charged for dialling 611 out of country?

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Please go back to the chatbot and open the ticket.  There's an option that you can choose that says that you can't log into Self Serve and to use your account PIN there.

[softech · Accepted solution]

@kcc93

try to open ticket with PM using using Forgot Password type of ticket

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

[Handy1]

@kcc93  Its typical created when you activate SIM card online , however if you activated in store awhile back it’s possible you never created one . So in that case you will need supports help to create your my account 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

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