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12-31-2022 12:45 PM - last edited on 12-31-2022 04:22 PM by computergeek541
I have not received my text to send for my holiday bonuses. What can I do.
Solved! Go to Solution.
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12-31-2022 12:49 PM
HI @rongronlund don't wait, today is the last day, open ticket with CS agent and they will add them back for you
at : https://publicmobile.ca/chatbot.
First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM
If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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12-31-2022 12:47 PM
@rongronlund @You can first try texting YES to 4911 , if that doesn’t work reach out to agent to have it manually applied for you @rongronlund
Getting help from agent , through automation
- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Or get direct help from a agent right here in the community ( my preferred choice )
- Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work