01-30-2024 01:34 PM
01-30-2024 04:28 PM - edited 01-30-2024 04:32 PM
Here are the steps to activate a new SIM:
It must be done in exact order if you are porting your old number over to PM.
That is it…what steps did you missed?
If all steps are followed, there could be provisional/backend issue with the SIM so contact a CS_Agent to fix at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
• If you picking a new number instead of porting an old number.
Just put the new SIM in your phone after you entered the SIM card number during the activation process to step 6 then reboot your phone by powering off then back on.
01-30-2024 01:45 PM
HI @Vini45
is that new activation? or replacing sim card?
I think you can uninstall the app first, reboot phone and reinstall once more and try login
if same, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
01-30-2024 01:43 PM
Hi I didn't get no prompt and when I log into the app on my phone I get to code to my email then when I enter the code it sends me back to the login page help
01-30-2024 01:36 PM
HI @Vini45
are you trying to activate? or you are replacing sim card to your PM account you have already?
01-30-2024 01:36 PM - edited 01-30-2024 01:37 PM
You should be prompted with an activation process on your phone once you've installed and signed in onto the Public Mobile app.