Hey

[lillabet47]

i can't remember my pin code for the account and having hard time to reset that i don';t have access to my account online either 

[BKNS27]

@lillabet47 

Hey back!
Clear cache, cookies and go incognito on your browser then enter your email address and click on Forgot Password. Once you are in your account, go to Profile>My Security Info>PIN

[esjliv · Accepted solution]

@lillabet47  - well, you can reset if in your My Account. So lets get you in My Account.

Try opening another browser or a tab in incognito mode incase you are experiencing a cache issue with the site.

If having issues with your password, use the Forgot your password option to reset it, found here: https://myaccount.publicmobile.ca/en/forgot-password

If an email is received (check spam/junk folder) then the email is likely registered.

You can submit a ticket here to customer support if all else fails: Create or forgot My Account email or password link

[softech]

@lillabet47 you can easily reset PIN if you have access to My Account

Yes, you have trouble logging into My Account at the moment 

First try to use the Reset Password link there on the login page (or direct link: https://myaccount.publicmobile.ca/en/forgot-password) enter any possible email addresses you could have used and see if it works

if not, PM support will be your friend then, please open ticket with them

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

[Handy1]

@lillabet47  Did you sign up in store awhile back and not create a my account if so you need support help to create account and regain access to it 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

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