Help

[HarleyDavidson]

I have just changed my number but now I cant make phone calls

[esjliv]

---

@HarleyDavidson wrote:

I have just changed my number but now I cant make phone calls

---

Hi @HarleyDavidson 

Have you tried to Reboot your Phone?

Even try a Reset of your device's Network Settings.

Ah ya, striked out, as @Dunkman  just posted!

What number is showing when you check your Self Serve account under your Plan and Addons TAB...is it the new one?

If still issues, after some trouble shooting you could check in with the Moderators to confirm your account has the number changed successfully.

To contact the Public Mobile Moderator_Team, there are two methods to reach them:

1 -  Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

[Meow]

Some more info is needed.

Were you able to make calls before?

What your account says what is your phone number now?

I currently experience very slow PM site so that might be an issue? I would try an hour or so later.

[Dunkman]

@HarleyDavidson 

Does the new number show up in your self service account?

Try rebooting or restarting your phone.

Maybe network reset of phone.