Help

[Sarahmulder289]

Someone stolen my phone and then port out my number and now I have a new sim card and phone could I get back my same plan for free and my balance I had 

[CountyDownIeUk]

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@Sarahmulder289 wrote:

Not my account my is sarahmulder289 I don't know that account sarahmulder79

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You should report to the police or FBI. 

The question  is....what name will you use. 

amerb0t,

cryhol0

cryhol97

marcomoore79

samul-1329

sarahm472

sarahm791

[CountyDownIeUk]

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@Sarahmulder289 wrote:

I didn't have a passcode

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Then karma has hit you the wrong way. 

[softech]

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@Sarahmulder289 wrote:

Not my account my is sarahmulder289 I don't know that account sarahmulder79

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You probably need a new account name.  I think names like this has bad luck.  you should change it.  Bad luck follow this name.  

To change username on Community, you need to open a ticket with PM:

Spoiler

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there

[Sarahmulder289]

Not my account my is sarahmulder289 I don't know that account sarahmulder79

[Sarahmulder289]

I didn't have a passcode

[softech]

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@ShawnC13 wrote:

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@Sarahmulder289 wrote:

Leave me alone Shawn

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From pervious posts of theft from you

@Sarahmulder79 wrote:

I order a Motorola g fast on 04/21/2021 and never got it and the police and the Post office told me to get my Money refunded to a new account or credit on my New account

@Sarahmulder79 wrote:

Can anyone up me out with my new sim card and active I buy a new sim card

@Sarahmulder79 wrote:

I don't have money do lost order G2013-D

248248 is 04/12/2021 that when it say deviled to me but  I never got it

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Oh no.. how could so many things happen to you ??? this is so unfortunate.. why every bad thing happening to you..  I feel so bad.. i think you need some help.. maybe help from God.  You have time ? Let's discuss about it... I can help. God can help.. 

[CountyDownIeUk]

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@Sarahmulder289 wrote:

I don't have bank account on my iPhone 8

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So if your iPhone 8 was the stolen phone....did the thief use face recognition or your pass code.  You can erase your phone by using Find My iPhone. And basically your phone is semi useless as it will be iCloud locked. 

[Sarahmulder289]

Yes I buy a case

[ShawnC13]

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@Sarahmulder289 wrote:

Leave me alone Shawn

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From pervious posts of theft from you

@Sarahmulder79 wrote:

I order a Motorola g fast on 04/21/2021 and never got it and the police and the Post office told me to get my Money refunded to a new account or credit on my New account

@Sarahmulder79 wrote:

Can anyone up me out with my new sim card and active I buy a new sim card

@Sarahmulder79 wrote:

I don't have money do lost order G2013-D

248248 is 04/12/2021 that when it say deviled to me but  I never got it

[softech]

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@Sarahmulder289 wrote:

Mary is helping me

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Cool.. let's hope Mary can sort out the issue for you since you spent $240  already.   (btw, your phone is $165 and SIM is $10.. so, you spent $200 with tax?  where you spent the extra $40?  some extra accessories?)

So, how  your phone got stolen?  

[Sarahmulder289]

Mary is helping me

[softech]

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@Sarahmulder289 wrote:

Leave me alone Shawn

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why you suddenly so rude to Shawn?  like Shawn , we are here to help

report to police now.. you said you want free service from PM, too.. maybe a police report would help..

Don't ask me to leave you alone.. I won't.. we are here to help.. I won't give up

[Sarahmulder289]

I don't have bank account on my iPhone 8

[softech]

@Sarahmulder289   

now that I think again.. i guess you should make a police report.

You got your phone stolen.. they port your number away. .they could do more damaging thing from here.  Report to the police.

Afterall, you do need to police report to make a stronger case for PM to do something for you.. Report to police now.

[Sarahmulder289]

Leave me alone Shawn

[ShawnC13]

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@Sarahmulder289 wrote:

No I buy one for 240

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You said you bought a phone for $165 and then $10 for a sim card that is why you wanted your service back for free.  Now your phone cost you $240?  Are you getting stories mixed up between different phone communities?

[Sarahmulder289]

No I buy one for 240

[CountyDownIeUk]

@softech 

Lol. Maybe the tooth fairy delivered a phone and SIM card. 

[softech]

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@CountyDownIeUk wrote:

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@Sarahmulder289 wrote:

Yes I have a new sim card and phone

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Really.....did you just not say you could not afford?

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Haha, there are many good samaritan in Canada  🤣

[CountyDownIeUk]

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@Sarahmulder289 wrote:

Yes I have a new sim card and phone

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Really.....did you just not say you could not afford?

[softech]

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@Sarahmulder289 wrote:

Yes I have a new sim card and phone

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@Sarahmulder289   you probably want to open a ticket with PM and see what they suggest you to do.  Maybe they can reverse the port and reactivate on your old account.  But really depends if you can show PM that that port wasn't initiate by you.  

Also, did you report to the police?   since the number was ported over to another provider, they might need proof (police report) to reverse the port . 

[Sarahmulder289]

Yes I have a new sim card and phone

[ShawnC13]

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@Sarahmulder289 wrote:

Someone stolen my phone and then port out my number and now I have a new sim card and phone could I get back my same plan for free and my balance I had 

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@Sarahmulder289, you come in here every couple of months with very similar stories. T he last time it was you didn't get your phone that you ordered from PM, but Canada Post said it was delivered.  You were looking for free service there as well.  There are many Sarahmulder accounts here and a few Crystalholtby's and we have seen very similar stories between those accounts.

[Sarahmulder289]

K can u get them for me 

[ShawnC13]

@darlicious, does @Angelface  still help people out?

[CountyDownIeUk]

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@Sarahmulder289 wrote:

I don't have money now do my phone cost 165 and sim card 10

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In your OP you said that you already had a new SIM. 

[t_p]

@Sarahmulder289 

I truly feel bad for you and hope CS can work something out for you.

It's obviously too late to offer this reminder, but if it ever happens again that you misplace your phone, immediately log in to your account and Suspend the service (Lost/Stolen). Don't wait and think maybe the phone will turn up somehow, criminals are extremely fast these days.

😒

[CountyDownIeUk]

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@Sarahmulder289 wrote:

Someone stolen my phone and then port out my number and now I have a new sim card and phone could I get back my same plan for free and my balance I had 

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What kind of phone was stolen from you?

How would they (the thief or finder) know any other information about your account details other than your phone number, that is needed to port your number?

Perhaps you should contract a CSA and see what information was passed to PM for them to feel confident that the port request was legitimate. 

[Sarahmulder289]

K 

[ShawnC13]

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@Sarahmulder289 wrote:

Someone stolen my phone and then port out my number and now I have a new sim card and phone could I get back my same plan for free and my balance I had 

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Wow @Sarahmulder289  that is unfortunate.

You have the worst luck 

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