Help

[jayebird004]

Iphone not activated 6hrs now …virtual ppl no help..so confused…was with Koodo wanted to take my same# with me for Public…i have no service at now koodo closed acct with an email and my phone now says not activated could take time…public already charged my credit card…someone help😞😞😞

[benfatto]

@jayebird004  "No service" is the message on an unlocked iPhone when an inactivated SIM has been installed. As already suggestion, submit a rouble ticket. 
Going forward check out Fongo and TextNow for free calling/texting with wifi. Good backup for any PM outages. 

[darlicious]

@jayebird004 

The ticket # is just in case they don't get back to you and you get a different CSA you have the reference # to give them rather than trying to explain your issue over again.bYou should be all fixed up by now. Welcome to public mobile!

Edit:

You may still have to do some updates and sync your iPhone to iTunes on WiFi before you get your mobile data working. This thread will be helpful for you...

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/FYI-iOS-and-APNs/m-p/323118

[Anonymous]

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@jayebird004 wrote:

Ok Cs agent got back to me saying their is an error in the back end …hopefully will be fixed soon and gave me a ticket number….what do i do with the number?

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@jayebird004 

don't do anything just waitng for them Reply to your Message,, they will fix it for you..

[softech]

@jayebird004  what you meant by "What do i do with the number"?

the porting?   I can give you the number to contact to confirm the porting.  But if your Koodo account already closed, that would be an indication that your porting was already completed.

Maybe let's wait for you seeing the SIM is working on your phone first and then you can see if porting was completed?

[jayebird004]

Ok Cs agent got back to me saying their is an error in the back end …hopefully will be fixed soon and gave me a ticket number….what do i do with the number?

[Anonymous]

@jayebird004 

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket 

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
   Check your private message inbox (click on the envelope top right of your screen)

         Good Luck

[jayebird004]

Nope none of that works

[Anonymous]

@jayebird004 

 do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,  

and do again Rebooting your phone means to turn off your phone and turn it back on again.

which brand device you have !

[softech · Accepted solution]

Since you were with Koodo, your phone and coverage should be ok

It sounds like a provision issue with your SIM.  I suggest you open a ticket with PM and confirm if the SIM was provisioned properly

(After you open a ticket with Customer Support Agent, please monitor your Community inbox, envelope on the top right.  Customer Support  Agent will communicate with you via messaging within Community)

1. For faster response (2 to 48 hours), Click on the bubble in the lower right corner and request Cusstomer Support Agent assistance, or you can also use this direct link instead https://publicmobile.ca/chatbot. Start with typing "Submit a ticket", then pick these choices in order "Cont act Us" , "Activation", "Click here to Sumbit a ticket"..

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[jayebird004]

no tried that and it wont let me activate sim card again

[Anonymous]

 @jayebird004 : Can you check for any updates? iirc settings/about or something...(edit) while on your wifi. Maybe even USB connect to a computer running itunes and check for updates.

[BlueB]

@jayebird004 

If you try to start activating your SIM card again, does it give you an error message?  I'm curious whether your SIM card activated properly.

Just to confirm, you've confirmed + removed your old Koodo SIM card, correct?  If you accidently leave your Koodo SIM card in (that was cancelled), then it won't work.  It's easy to make that mistake sometimes.

[jayebird004]

It says no service at the top left

i can read messages receive them send them all thats on wifi 

anything related to phone nothing no service phone is deadline

[Anonymous]

@jayebird004 

if are you stuck with Transferring your old Phone Number,

i will give you a number to make call try it maybe the can help for Transferring

 Check your private message inbox (click on the envelope top right of your screen)

Good luck and your welcome to Public Mobile

with a Beautiful Service

you will be very happy

[jayebird004]

i just have wifi thats it

[softech]

@jayebird004   can you confirm which one you can do and which one not.. 

1. outgoing calls

2 outgoing text

3. data

4. incoming calls

5 incoming text

[jayebird004]

Yes i have done that but still no calling

[BlueB]

@jayebird004 

Part of the porting process is that the old account is (automatically) closed after the number is transferred to the "new" provider, Public Mobile in this case.  I'm guessing you also confirmed the porting request with Koodo before it closed, right?

So far, things sound okay, but restarting your phone will hopefully help and test out the features of calling, messaging, and data.  Try that first and let us know how it goes. 🙂

[softech]

@jayebird004   Koodo closed your account might be an indication that port went through successfully  (should I assume you already reply YES to Koodo text  with 90 mins??)

did you try one more reboot?

also can you do any of the following

1. outgoing calls

2 outgoing text

3. data

4. incoming calls

5 incoming text