Help

[PaulB2]

We joined a US/Can $60 month for 3 months prepaid plan to get extra minutes & data while traveling the US (upgraded a week ago). Summary says we used a bunch of data but internet rarley worked. Would like to go back to previous $15 phone plan & get credit or refund. Can somebody help/any suggestions. Thank you.

[dust2dust]

If your phone is set to 5G then set it to 4G LTE. Then do you know if your phone has been enabled for volte here yet? If not then you can only use talk services on T-Mobile using their old 2G GSM network. Hopefully your phone and the area you're in can switch automatically. If not then you would need to switch down manually. Talk and text will work there. You can go back to 4G LTE when you want data.

[Phil_Adelphus]

@PaulB2   In an iPhone go to Settings -> Cellular -> Network Selection, uncheck automatic and see what is offered, you would want either AT&T or T-mobile.  Set your cellular options to 4G/LTE.  If you have an android it should be something similar  Make sure data roaming is turned on.

[PaulB2]

at&t, so how do I manually connect to it?

[PaulB2]

yes we are

[Phil_Adelphus]

@PaulB2  Are you still in the USA?

[hTideGnow]

HI @PaulB2 

and sorry, PM is prepaid, you cannot just go back to $15 and ask for refund.  You can however schedule a plan change after your 90 days plan 

[Abheer]

Hi @PaulB2 
You can switch your plan by going to "Subscriptions & Add-Ons > "Change subscription" (Make sure to select "Change on Renewal"). I am not sure if they will be able to refund you but you can contact a CS agent using the link below 
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Make sure to monitor the envelope icon on the top right since that is where you will receive the response.

[hTideGnow]

hi @PaulB2 

did you connect to T-Mobile or AT&T?  try manual connect to either one.  And make sure you enable Data roaming on your phone