Help with carrier transfer

[Raiyan]

I have an ESIM with public. My current phone got damaged and not turning on. So I got a new phone with a different carrier. And now they want to port my current number to the new carrier. now I need help with this.

[BKNS27]

@Raiyan 

Once you click on Resend Code or Didn’t Receive Code you will have these options:

If you still can’t login to your account. You need to contact a CS_Agent for help but have your credentials ready to reply back.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

 

[Chalupa_Batman]

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@Raiyan wrote:

The problem is, if i want to sign into my new phone its sending verification code to my phone number. So I can't even log in to my new phone now. Therefore I need help in a different way.

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If you click on didn't get the code, you can have it sent to your email address or voicemail and you'll just have to call it.

If you don't have those options, contact customer service to reset things.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[Raiyan]

The problem is, if i want to sign into my new phone its sending verification code to my phone number. So I can't even log in to my new phone now. Therefore I need help in a different way.

[Chalupa_Batman]

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@Raiyan wrote:

I have an ESIM with public. My current phone got damaged and not turning on. So I got a new phone with a different carrier. And now they want to port my current number to the new carrier. now I need help with this.

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You'll need to download the Public Mobile app on your new phone, sign into your account, then purchase a new eSIM (it will be free, don't worry) and then with your new service provider, you can make the port request and then you'll get it with the new eSIM installed. Easy as that.