Help please

[Zorzenone]

Good Afternoon,

Switched my daughters phone and her number and plan did not transfer over.  Let our subscription run out and just repaid and subscribed to a new plan but she does not have a SIM card.  So she has a plan, but no SIM and her texting and number does not work or ring to her phone.  How do I get a SIM set up for her?  She has an iPhone 13

Thank you!

[BKNS27]

@Zorzenone 

I don’t know how she has an account if she doesn’t have a SIM. She needs to activate SIM or eSIM on the PM app to get an account.
She will need to download the PM app on her phone then purchase a SIM or eSIM.

A SIM will take longer (up to 3 weeks from PM) but eSIM can be purchased right away on the app.

[Rastin]

Is her phone capable of an esim? If so I believe you  an get one through her app

[Chalupa_Batman]

Hey @Zorzenone 

Amazon is the fastest way.

Or...

https://www.publicmobile.ca/en/on/pick-up-SIM