Help, my sim card is not activating

[Elaine1234]

Hello, my sim card is not activating and the system is now asking me to pay again. 

can someone please check my account and help me sort this out? 

[hTideGnow]

hi @Elaine1234 

we are just customers like you here, and we cannot help much in this case.  Please ask PM support to check the activation on the system.  

 you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Elaine1234]

It's now saying that my simcard is already in use. 

[Elaine1234]

yes I did download the app but didn't work 

[softech]

@Elaine1234 

did you use Public Mobile app to complete the activation? if you were only using the browser and not the app, please download the app and login with the same email address to complete the activation (it won't ask you to pay again)

if you already used the app, try the sim card in a phone and see if it connects to PM network.  If not, then ask PM CS agent to help.  You can engage them by direct message.  Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there