@jealey, are you able to login to the self serve account to confirm that it is active? I assumed the old SIM card is no longer working because the number port request has closed the old service. It is possible that a porting problem is impeding this service. Again, I would start with checking the self serve to see if there is anything obviously wrong and go from there. Account fixes like stuck port will need moderator team assistance. The troubleshooting will help with explaining to the moderators the nature of the problem.
The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.
