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Payment and plan not matched

MinaR
Great Neighbour / Super Voisin

Hello there,

 

I wanted to change my 32$ plan with 35$ one a few days ago. But I am charged 39.55$ while It is still on the 32$ plan i.e charged more for the same plan, I am wondering Why?

I have paid 39.55$ for the new service and I want its service. could you please change it for me?

 

Bests, Mina

3 REPLIES 3

LEGO
Deputy Mayor / Adjoint au Maire

Does your new plan displays here:

2018-04-29_232459.jpg

If you were charged for the new plan, but it is still shows as your old one you will need to send a private message to a Moderator_Team, they will help you!
Here is the link: click here
In your message, please provide your name, Public Mobile cell number, and PIN.
Good luck!

Contact Support hours of operation:
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:30PM (EDT)

 

MinaR
Great Neighbour / Super Voisin

Thank you for your reply.

I know but I am still using the 32$ plan service. I mean my previous plan has not chnged

LEGO
Deputy Mayor / Adjoint au Maire

You were charged Tax > $35 + $4.55 Tax = $39.55 Total

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