Help accessing my account

[Kertis-1977]

Dear Community

I would like to access my account in order to be able to use it.

My account was activated on the February 2, 2021, but to date i am unable to access it.

Can you assist me please

[MoreYummy]

is everying ok now?   

usually its email you provided when you sign up.  go from that route.

[hairbag1]

@Kertis-1977....did you actually create a self service account yet ? Here's some guidance...

https://www.publicmobile.ca/en/on/get-help/articles/create-a-community-account

[hTideGnow]

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@Kertis-1977 wrote:

Thanks for responding.

I tried based on your instructions and after inserting my email address based on what it asked.  I said "sorry we're unable to verify your email address.

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Look like you have to open a ticket with the mod..

click on the bubble on the lower right corner...

[LurganIeUk]

Assuming you have activated a SIM. 

Did you do that at home or a store?

Did you receive a text or email from PM.

[Kertis-1977]

Thanks for responding.

I tried based on your instructions and after inserting my email address based on what it asked.  I said "sorry we're unable to verify your email address.

[RosieR]

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@Kertis-1977 wrote:

Dear Community

I would like to access my account in order to be able to use it.

My account was activated on the February 2, 2021, but to date i am unable to access it.

Can you assist me please

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Hi @Kertis-1977 if you activated in-store, create a self serve account

here https://selfserve.publicmobile.ca/self-registration/

If you activated online, then you already have a self serve account.  https://selfserve.publicmobile.ca/

Your username is your email address and the password was chosen by you during creating your self serve account.

If you had forgotten your password, go here https://selfserve.publicmobile.ca/forgot-password/

I hope this helps 

RosieR

[ShawnC13]

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@Kertis-1977 wrote:

Dear Community

I would like to access my account in order to be able to use it.

My account was activated on the February 2, 2021, but to date i am unable to access it.

Can you assist me please

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Where did you activate your account?  If you did it at home you have created a self-serve account already.  If it was done at a retail location you will need to create a self-serve account.  Are you getting a certain error message?  What is happening when you try and log in.