04-10-2019 05:49 PM - edited 01-05-2022 04:17 AM
I broke my phone and purchased a second-hand iPhone 5s. The person I bought it from has provided an email that has garenteed that apple has unlocked the phone and has the IMEI # included but not the previous carrier or acct #
I put in my SIM card from public and it is telling me that it is not supported- I desperately need a functioning phone
thanks
04-10-2019 08:03 PM
@toothless wrote:sorry it is to the previous owner from the previous carrier
@toothless that error message definitely means it's locked. You need to get the seller to contact the provider it's locked to to get it properly unlocked.
04-10-2019 06:16 PM
@toothless wrote:dont i have ordered another one but it will take a few days to get here
you ordered another SIM card? Is this what you mean?
I was hoping you could get your friend's working SIM card from any carrier, to pop into your phone, because if that iPhone truly was unlocked, then your friend's SIM would work..
04-10-2019 06:16 PM
This makes me very sad
the email she sent said it is unlocked and has instructions for resetting it
I am going to reset it and if it doenst work take it to the guy here-
Thanks everyone
04-10-2019 06:12 PM
sorry it is to the previous owner from the previous carrier
04-10-2019 06:10 PM
@toothless wrote:"the sim card that you have currently have installed in this iphone is from a carrier that is not supported under the activation policy that is currently assigned by this activation server. this is not a hard ware issue with the iphone. please insert another sim card from a supported carrier or request this iphone be unlocked by your carrier. please contact apple for more information"
You need to unlock your phone...
04-10-2019 06:10 PM
@toothless wrote:"the sim card that you have currently have installed in this iphone is from a carrier that is not supported under the activation policy that is currently assigned by this activation server. this is not a hard ware issue with the iphone. please insert another sim card from a supported carrier or request this iphone be unlocked by your carrier. please contact apple for more information"
You might want to try a network reset but I think your phone is locked.
04-10-2019 06:10 PM
...yes
04-10-2019 06:08 PM
dont i have ordered another one but it will take a few days to get here
04-10-2019 06:08 PM
04-10-2019 06:08 PM
"the sim card that you have currently have installed in this iphone is from a carrier that is not supported under the activation policy that is currently assigned by this activation server. this is not a hard ware issue with the iphone. please insert another sim card from a supported carrier or request this iphone be unlocked by your carrier. please contact apple for more information"
04-10-2019 06:06 PM
@toothless wrote:have the email from Apple stating it is unlocked
I never heard about an email which says an unlocked phone..????
04-10-2019 06:04 PM
do you have another working SIM card as a test, that you could insert into that iPhone?
04-10-2019 06:03 PM
@toothless wrote:have the email from Apple stating it is unlocked
What is the exact error you are getting?
04-10-2019 06:00 PM
have the email from Apple stating it is unlocked
04-10-2019 06:00 PM
Hey there-
I did those things and the phone is compatible and not stolen and still not working...
04-10-2019 05:55 PM
@toothless wrote:I broke my phone and purchased a second-hand iPhone 5s. The person I bought it from has provided an email that has garenteed that apple has unlocked the phone and has the IMEI # included but not the previous carrier or acct #
I put in my SIM card from public and it is telling me that it is not supported- I desperately need a functioning phone
thanks
What is the exact error message? From the sounds of it that phone is locked to the previous provider and will need to be unlocked before you can use it with Public Mobile.
04-10-2019 05:53 PM