Help Please! - Bought add-on Twice by mistake

[hedonghust]

Hello,

Can someone please tell me how I can cancel one add-on purchase that's made by mistake? - Bought US Roaming data 1G twice due to the delay for the add-on showing up in my account.

Thanks in advance!

[HALIMACS]

@hedonghust 

Does the self-serve show as 2 add-on purchases?

You shouldn't have been able to make 2 exact purchases of the same US Add On.  Normally, one must wait 24 hours after the first one expires before a 2nd identical one can be purchased.

It's possible the 2nd purchase is showing as a 'pending' charge on your c/c and it may not actually settle to a fulfilled charge.

[hedonghust]

Thanks so much for your help promptly!

[JK8 · Accepted solution]

@hedonghust 

You can try contacting an agent.

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