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05-18-2024
03:03 PM
- last edited on
05-18-2024
03:33 PM
by
computergeek541
Hi good people!
Signed up for a promo plan. Paid using online and continued to port over number. Koodo sent me a msg asking to confirm porting - I replied back Yes. All was good.
Then my phone isn't sending/receiving calls. The website is giving me 'Forbidden A1' for logging into my account and app is just re-launching login screen; every time I login.
The ticket link is going to a 401 error and I am in a situation as I really need the phone. Anyway to accelerate/resolve this issue?
I've tried reinstalling app. Logging out/log back in after 15 mins as per some suggestions on form. Tried different browsers/private mode.
When I dial 611, it says 'changing number' to a random number, then goes to account and asks me to put in credit card?!
Any help is appreciated!
Solved! Go to Solution.
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05-18-2024 03:55 PM
Messaged and waiting
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05-18-2024 03:40 PM
hi @Dingo212 I think the error you got for submit ticket was with Chatbot ticket
Instead, yuu can message support agents , easier and will work. Message them here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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