Help Desperately Needed

[LisaMarlene]

New subscription 

esim didn’t activate 

ordered SIM card it arrived today

cant activate cause our public mobile wants us to authenticate with the 6-digit code it is sending to this phone number but the phone number never got activated. Also can’t contact customer support cause have to authenticate there too and cannot cause phone not working. What can we do cause we are frustrated 

[CS_Agent]

I sent you a private message. You can view and reply to it by accessing this link:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[will13am]

I have raised escalated your case to support who should be getting in touch with you.