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Hello! I encountered with a problem with entering the shipping address while completing my purchase.

Scarletto3
Great Neighbour / Super Voisin
3 REPLIES 3

Scarletto3
Great Neighbour / Super Voisin

Thanks a lot! I couldn't find my shipping address when i was going to pay for my subscription. Good Day!

BKNS27
Mayor / Maire

@Scarletto3 

Is the problem with on the website or app?

Chalupa_Batman
Mayor / Maire

OK. What problem? If you are having a SIM card shipped and you put in the wrong address, contact a CS Agent.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Need Help? Let's chat.