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bobbybobo
Great Neighbour / Super Voisin

Why am I getting this error code and am unable to complete my call?

3 REPLIES 3

samsunga31
Model Citizen / Citoyen Modèle

@bobbybobo wrote:

Why am I getting this error code and am unable to complete my call?


Hello @bobbybobo 

Are you trying to dial a specific number or all numbers in general? Have you recently traveled outside of Canada and used a eSIM from another country? 

There are two options you can try. Do a hard boot which is turn off your phone, wait 5 minutes and turn it back on. If that doesn't work, then try to reset your network settings and then reboot your phone. If those two things don't work, contact a customer service agent the following ways.

Chatbot in the bottom right corner of the page. Or use @Handy1 link

BKNS27
Mayor / Maire

@bobbybobo 

Is your account active? Keeping up with your monthly payment?

Login to your account on the PM app or website to check on your status.

If everything fine, reset the Network setting on your phone if that didn’t work.
What is the make and model of your phone? Is it VoLTE compatible?

Here is more information:

https://www.publicmobile.ca/en/get-help/articles/volte 

There could also be an outage in your area so check the outage map:

https://istheservicedowncanada.com/status/telus/map 

Handy1
Mayor / Maire

@bobbybobo  

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

 

 

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