Having trouble porting number from Virign Mobile

[nesci]

Hi. I bought and activated a PM sim card about a week ago, and want to port my Virgin Mobile number over. When I typed it into the "Check to see if your phone number is eligible" box, it said:

"We were unable to transfer the phone number you entered. Try one of the following options:
- Make sure you entered your number correctly.
- Select a new number.
- Contact the Public Mobile Community for further assistance."

The number was right. Is it possible I just can't port it over? Any help with porting it over is appreciated. Thanks in advance.

[Wonder_why]

@nesci follow the links below, is a breeze

https://productioncommunity.publicmobile.ca/t5/Getting-Started/How-do-I-move-my-cell-phone-number-to...

[nesci]

My virgin account is active.

[nesci]

Thanks for the help! I messaged the mods.

[will13am]

@nesci, is your Virgin Mobile account active?  If the account is in a suspended state then porting is not possible. 

[NDesai]

@nesci You will need to send a private message to the Moderator_Team and they will get in touch with you shortly.

More info on contacting mods:

Spoiler

How can I view my private messages between myself and a Community Moderator?

• Follow the directions in this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

If I do need Moderator assistance, what information should I provide?

• Once the Community Moderator has responded to your private message, they will provide you with a secure validation link so they can authenticate your account information

• In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number

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