HELP: cancel pre-paid plan

[ettorecamp]

Hi guys,

I am leaving Canada in May so I'd like to ask you:

How do I cancel my pre-paid plan?

Right now I have the auto-payment setting which renews automatically on the 28 of each month.

When and how should I cancel it if I still want to use the phone for the month of April?

Thank you all!

Ettore

[hairbag1]

FYI...your PM account is paid for 30 days...not one month. Your renewal payment date will vary depending on how may days in the month. Your renewal payment isn't on the 28th of each month.

[HALIMACS]

@ettorecamp 

Being every 30 days, Public Mobile cycles do not renew on the same day each month. 

Log into self serve to check when cycle ends. 

From there, you'll be able to decide when it's best to remove auto pay to ensure you get the service you need while here,  and not unnecessarily paying for an extra cycle. 

[hTideGnow]

HI @ettorecamp   don't do anything for now.

Couple days efore you leave Canada, login to My Account, confirm that it shows yours next payment day is sometime you already left Canada, then to to Payment Tab to  disable Autopay as well as remove your credit card from My Account.  

[LeePublic]

If you want to keep your phone #/plan while being in suspension mode, just drop your plan to cheapest tier, and pay once every 87 days. This works if you plan to come back to Canada in the near future. Safe travels to you! @ettorecamp 

[Yummy · Accepted solution]

Remove autopay and credit card info to stop autopay. Your account will be suspended without payment at your next renewal date. 90 days after suspension, your account will be cancelled. You have 90 days to change your mind by paying and reactivate your account.

Click on Automatic Payments, then on Remove AutoPay