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HELP - Add-ON PAGE ERROR

hs05xi
Good Citizen / Bon Citoyen

I am travelling to the USA for 10 days this evening and need to add on the US Text/Talk Roaming Package.  I waited until today because of the time restrictions on these packages.  Now I am unable to add it on, because I continue to get a "Generic Error" when I click on the associated tab.  It instructs me to log out and log back in; I have tried doing this on Chrome and Internet Explorer, tried clearing my cache and browsing data however I still cannot access the Add-On page.  Can an admin assist with this, as I need it ASAP!

4 REPLIES 4

keithou
Great Neighbour / Super Voisin

I am not sure this add-on is successful or not. please help to verify it.

 

Many thanks.

 

keithou
Great Neighbour / Super Voisin

I just purchased the US roaming talk add-on, and have the same issue.

 

hs05xi
Good Citizen / Bon Citoyen

Thank you!   When I initially tried, it allowed me to put the add-on in, but when I tried to pay I kept getting a "Generic Error" page.  But after a few tries, it looks like it finally took!

 

Thank you for your help!!! 🙂

hummuschips
Town Hero / Héro de la Ville

Do you have any ad blocking extensions or other extensions installed?

 

Actually I see what you mean.  Instead of clicking on "plans and addons", on the "overview" tab scroll down and click on "purchase addons" and that loads the page fine.

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