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02-04-2017 10:14 PM - edited 01-05-2022 01:41 AM
Your Old Service Provider rejected your transfer request. Common mistakes:
- • Account Number doesn’t match Old Service Provider records
- • Equipment Serial Number doesn’t match Old Service Provider records
- • Security PIN doesn’t match Old Service Provider records
- • Alternate Contact Number format (should be 10-digits, no spaces, no dashes)
- • Did not check the “I am authorized…” checkbox
- Please review and correct your entries, and click “Submit”
I am sure all the info is correct.
Solved! Go to Solution.
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02-15-2017 04:13 PM
Just for others who may have to same problem. I got the same message on my first try. I clicked the button again after I got the message and it went through.
My sim was activated long before porting and I was using the account number found on top of the fido's my account portal. (9 digits)
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02-04-2017 11:09 PM
thank you : )
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02-04-2017 10:52 PM
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02-04-2017 10:51 PM
Try checking the “I am authorized…” checkbox before you fill in the phone number.
It is working now 🙂
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02-04-2017 10:47 PM
I've actually started to get in the habit of typing my replies in an editor and refreshing the topic page just before I post, so it helps cut down on my redundant posts.
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02-04-2017 10:42 PM
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02-04-2017 10:41 PM - edited 02-04-2017 10:42 PM
No problem. Happens to me too, as I'm not the fastest typist around.
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02-04-2017 10:36 PM - edited 02-04-2017 10:37 PM
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02-04-2017 10:34 PM
1. Use only your fido account number. Don't use IMEI and pin.
2. Enter the fido phone number you want to port.
3. Enter your full name as of fido.
3. Check "I am the authorized user.
4. Submit your request.
I hope you can successfully port in. Thanks and let us know if you have any questions.
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02-04-2017 10:31 PM
If you are also activating a SIM at the same time, it is recommended to separate activation and porting into two operations. (Activate SIM, verify service works with temporary PM number, then port old number.) When porting a number, it is recommended to use only the account number of the old provider (not ESN, PIN, nor IMEI) as that is the most reliable identifier. Alternate contact number is unnecessary and should be left blank. Try checking the “I am authorized…” checkbox before you fill in the phone number. Also clear your browser cache before you try again.
If none of that helps, then you'll probably need the help of a moderator. How to contact them:
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Contacting-our-Community-Moderators/ta-...