Got my number transferred, I can make calls, but I can't receive calls

[Casey1997]

I received the SMS text in order to transfer my number, I got everything transferred correctly, however, I can't receive calls, I can only make calls. Everything else works fine. 

[Sansan]

Hi, did you remove your previous SIM card from your phone yet? Once removed you should be receiving incoming calls.

Restart your phone and try again. If it still doesnt work, ask agents to check for you.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

'Contact Us', and choose your topic.

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.